Cayman Quays - Noosaville Holiday Apartments FAQ

We provide exactly one dedicated vehicle space per apartment on-site (with select undercover bays). Any additional vehicles must utilize street parking along Hilton Terrace or Mill Street.

• Check-in: From 2:00 PM onwards.
• Check-out: By 10:00 AM on your morning of departure.

• Monday to Friday: 8:30 AM - 5:30 PM
• Saturday: 9:00 AM - 5:00 PM
• Sundays & Public Holidays: 9:00 AM - 2:00 PM

Note: If you anticipate arriving after reception hours, please contact us in advance to arrange your after-hours key access.

Our designated Riverview Apartment, 3 bedroom apartment and our spacious 4-Bedroom Townhouse are the only configurations featuring direct water views alongside a private balcony or ground-floor patio. Our Standard Units face back towards the property and Hilton Terrace, offering an option priced accordingly.

Every holiday apartment features a fully equipped self-contained kitchen, complete with a full-sized refrigerator, microwave, stove, dishwasher, crockery, cutlery, and essential cookware/saucepans.

Yes. We feature an on-site communal guest laundry equipped with washing machines, a clothes dryer, outdoor clotheslines, and pegs. Some apartments have their own private laundry faciities - please enquire. Additionally, each individual apartment and townhouse contains an iron and ironing board.

Fresh bed linen and bath towels are provided upon arrival. For 7-night stays, bath towels are refreshed on the 4th morning. For stays extending 10 nights or longer, a full mid-stay linen and towel change is completed halfway through. Please bring your own beach towels for pool and river use.

We provide a complimentary starter pack on arrival containing tea, coffee, sugar, dishwashing liquid, dishwashing powder, and toilet paper. These initial supplies are intended for arrival only and are not replenished during your self-catering stay.

Guests enjoy access to our absolute riverfront gas BBQ facilities, private guest jetty, and our swimming pool and outdoor spa (note: pool/spa heating is turned off during the warm summer months).

We also offer complimentary equipment hire during reception office hours, including kayaks, fishing rods, and adult-sized bicycles.Guests must be 18+ years to hire the equipment.

Some units allow for extra guests. Extra guests incur a fee of $30 per guest per night.

Important Fire Safety Regulations: Due to strict fire safety compliance, extra bedding cannot be added to certain apartment layouts. You must accurately disclose the total number of adults, children, and infants when booking to guarantee your unit can legally accommodate your party.

Free high-speed Wi-Fi is accessible for all guests across the resort property.

No. Cayman Quays is a quiet, family-oriented accommodation. We strictly prohibit Schoolies, Bucks, Hens, or similar group party bookings. To maintain a tranquil environment, we enforce a strict no audible noise policy between 10:00 PM and 7:00 AM. Unaccompanied guests must be at least 21 years of age to check in.

No. We promote a healthy, smoke-free environment. Cayman Quays is entirely a non-smoking property across all indoor areas, private balconies, and common grounds.

No. To comply with local health regulations and protect Sunshine Coast wildlife, pets of any kind are strictly forbidden from entering the premises or being kept inside parked vehicles.

• Cancellations > 60 days prior to arrival: Your deposit will be refunded, less a fixed $50 cancellation administration fee.
• Cancellations < 60 days prior to arrival: Deposits are strictly non-refundable unless the specific unit is successfully re-let to another guest for the same dates at an equivalent value.
• Date Postponements: A minimum of 14 days' notice is required to request a date adjustment, or the deposit is forfeited.
• No-Shows & Shortened Stays: No refunds are issued for no-shows or early departures on arrival; the guest remains fully liable for the total cost of the original booking.
• Incorrect Selections: No refunds are provided if a guest mistakenly selects incorrect dates or an unsuitable unit type. All approved refunds incur an administration charge between $50 and $100.

Our Policy Framework: A deposit is required to securely withdraw your apartment from the active rental pool, ensuring it is exclusively locked in and held for your holiday. We strongly advise all visitors to secure comprehensive travel insurance.

Cayman Quays will automatically dispatch two confirmation emails within 24 hours of booking: a formal Booking Confirmation and a copy of these FAQs. Please review both carefully, as the resort assumes no liability for user error regarding dates or room selections. If you do not receive these items, please contact reception at (07) 5449 7922.